Outsys was built specifically to serve Australian NDIS organisations and accounting firms – two sectors where generic offshore support consistently falls short because of the compliance complexity involved.
Outsys was founded with a clear purpose: to give Australian NDIS plan managers and accounting firms access to specialist offshore support that actually understands their operating environment. Not generic data entry. Not repurposed administrative labour. Specialist knowledge of Australian regulatory requirements, delivered by a team built and trained for exactly that purpose.
The problem we saw in the market was consistent. Australian businesses in the disability and accounting sectors were trying to use general offshore services – virtual assistants, broad BPO providers, offshore staffing agencies – and getting results that created more work than they saved. Invoice errors that triggered compliance reviews. BAS submissions that didn’t align with ATO standards. A constant cycle of checking, fixing, and re-doing work that was supposed to take that burden away.
“The problem isn’t offshore support. The problem is offshore support that doesn’t understand the NDIS compliance environment – or the Australian accounting standards that your clients depend on.”.
Outsys was built to close that gap. We are structured around the two sectors we serve, trained specifically in their compliance requirements, and held accountable through a quality framework that makes our 99%+ accuracy rate a measurable, reportable outcome – not a claim.
These are not brand values on a wall. They are the operating principles that determine how we recruit, how we train, and how we report to our clients.
We work in two sectors and two sectors only. Every person we recruit, every process we build, and every quality framework we apply is designed around the specific compliance requirements of Australian NDIS operations and Australian accounting practice.
Security and compliance are not afterthoughts at Outsys, they are foundational. Our ISO 27001:2022-aligned framework and Australian Privacy Principles compliance are built into how we operate, not bolted on after the fact. Your participant data and client financial records are treated with the same care your organisation applies to them.
We track our accuracy, we report on it, and we hold ourselves to it. KPI reports, periodic audits, and structured feedback loops are not optional extras in our model. They are how we ensure quality doesn’t slip and how we demonstrate our value to clients in a way that is verifiable, not just asserted.
Our client-facing operation is in Australia. Our team is trained to Australian standards including NDIS SOGs, Pricing Arrangements, ATO requirements, BAS cycles, Australian Privacy Principles. When we say we understand your operating environment, we mean specifically and technically, not broadly and approximately.
Good enough today is not good enough tomorrow. Our training programme is updated continuously as NDIS guidelines, pricing arrangements, and ATO requirements evolve. We use a structured feedback tracker to identify improvement areas, schedule targeted training, and make sure our team stays ahead of regulatory changes and not behind them.
We don’t over-promise. We tell you what we can do, we show you what we have done, and we give you the reporting tools to verify it. Our engagement model is built around transparency and this includes scoping, shortlisting, onboarding, and ongoing performance monitoring. These are all visible steps, not black boxes.
Outsys operates a dual-location model designed to give Australian businesses the best of both worlds: a client-facing presence in Australia that understands your regulatory environment, backed by a delivery centre in Dhaka, Bangladesh that provides specialist processing capacity at scale.
Our Dhaka team is not a general labour pool. Every person who works on NDIS or accounting processing is recruited for those specific disciplines, trained to Australian standards, and subject to ongoing quality auditing. Our HR and operational specialists manage the full recruitment and onboarding process – so you engage a specialist, not a stranger from a job board.
Our operations in Bangladesh are licensed under the Department of Inspection for Factories and Establishments (DIFE) – ensuring compliance with workplace safety and labour standards aligned in intent with Australian WHS frameworks.
Client Office Ballarat, Victoria Australian operations, client management & compliance oversight
Delivery Centre Dhaka, Bangladesh Specialist NDIS & accounting processing team - DIFE licensed
We don’t try to be everything to everyone. We go deep in two sectors where our expertise is verifiable and our track record is proven.
Our primary specialist focus - 6+ years of dedicated NDIS experience
NDIS invoice processing is not a simple data entry task. Every invoice must be validated against current NDIS guidelines, checked for compliance against the Pricing Arrangements and Price Limits, and processed through the right portal pathways – accurately, compliantly, and at volume. That requires genuine sector knowledge, not general admin capacity.
Our NDIS team is trained specifically in the billing and compliance environment that plan managers and providers operate in. We understand SOGs, PAPLs, service agreements, and the PRODA portal. We process invoices, reconcile claims, onboard vendors and providers, and manage service agreements – and we audit everything we do.
Offshore capacity built to Australian standards - 12+ years experience
Your qualified accountants should be doing the work only they can do: strategic advice, complex tax planning, and client relationship management. Not data entry, reconciliations, and BAS preparation that can be handled reliably and accurately by a trained offshore team.
Our accounting support team has over 12 years of Australian accounting experience. They are trained to ATO standards, familiar with the BAS, IAS, and FBT cycles that define your practice calendar, and compatible with the platforms your team already uses – Xero, MYOB, and QuickBooks. We work within your existing systems and processes, not around them.
In the NDIS sector, your data includes sensitive participant information. In the accounting sector, it includes confidential financial records for individuals and businesses. In both cases, a security failure is not just a business problem – it is a compliance failure with real consequences for the people whose information you hold.
Outsys treats data security as a first-order obligation, not a feature. Our security framework is aligned with ISO 27001:2022 and adheres to the Australian Privacy Principles (APPs) under the Privacy Act 1988 – the same standards your organisation operates under, not a lower offshore benchmark.
Our systems and security processes have been reviewed by enterprise-level organisations. We are not asking you to take our word for it. We can walk you through our security measures in detail before you make any decision.
Controlled, monitored, and restricted remote access for all processing staff
Active monitoring of all data environments and system activity in real time
Enforceable confidentiality obligations for every team member handling client data
Documented, audited procedures governing how all client data is received, stored, and processed
International standard for information security management — applied to all data handling
Compliant with APPs under the Privacy Act 1988 — the same benchmark as your own operations
Licensed under Bangladesh's regulatory authority, aligned in intent with Australian WHS frameworks
Security processes reviewed by enterprise-level organisations — not self-assessed
We can walk you through our security measures, data handling procedures, and compliance documentation in detail. Just mention it in your enquiry.
Our quality framework is built on prevention, continuous monitoring, and structured improvement. Every engagement includes four operational layers that keep performance measurable and improvement continuous.
Our 99%+ processing accuracy figure is not drawn from a survey or a marketing estimate. It is derived from structured audit data collected across client engagements, reviewed periodically, and reported transparently through KPI reports that clients receive as a standard part of the engagement.
We generate measurable KPI reports aligned with your business goals - task completion rates, processing accuracy, and throughput efficiency. You always know exactly what has been done and how well.
Regular audits verify that all tasks meet business guidelines and compliance standards. Audits are structured, documented, and used to trigger corrective action where needed - not filed and forgotten.
Feedback from clients is monitored systematically to identify improvement areas, record insights, and schedule targeted training sessions. This ensures continuous learning and skill enhancement.
We listen to client feedback and use it to drive structured improvement. Quality doesn't stay static in our model - it is actively managed, tracked, and improved across every engagement.
Send us an enquiry and we’ll come back to you within one business day. Let’s have a clear conversation about what the right engagement looks like for your business.
