Outsys provides specialist offshore NDIS and accounting back-office support to Australian NDIS Plan Managers, NDIS Service Providers, Accounting and Bookkeeping Firms — with 99%+ proven accuracy, ISO 27001-aligned security, and a team trained to Australian standards.
We specialise in three areas where accuracy, compliance, and Australian-standard knowledge are non-negotiable. Your NDIS invoices processed accurately. Your accounting handled compliantly. Your Australian team freed up to grow.
Invoice validation, claims processing, and compliance verification - with structured QA built into every step of the process.
Offshore processing capacity for Australian accounting firms - trained to ATO standards, aligned with Xero, MYOB, and major practice management platforms.
Reliable, compliant, high-volume back-office processing - without the cost of expanding Australian headcount or the risk of a generic offshore service.
Outsys is an Australian-operated offshore business process outsourcing company with a client office in Victoria and a delivery centre in Dhaka, Bangladesh. We were built specifically to serve Australian NDIS organisations and accounting firms. These are two sectors where generic offshore support consistently falls short because of the compliance complexity involved.
We are not a general staffing agency. We are a specialist offshore partner for firms that need accurate, compliant, and scalable back-office support, and who cannot afford errors:
Specialist NDIS Support: Our team has over six years of direct experience processing invoices, managing claims, and maintaining strict compliance against NDIS guidelines, SOGs, and Pricing Arrangements.
Australian Accounting Expertise: Our accounting team brings over 12 years of local experience, trained to ATO standards and proficient in the same software platforms your team uses every day.
There are many offshore support options. Here is what sets Outsys apart when the work involves NDIS compliance and Australian accounting standards.
Our team is trained specifically in NDIS operations and Australian accounting – not repurposed from general data entry or VA roles. We understand the difference between a portal coding error and a compliance failure. That specificity is what our clients pay for, and it’s what prevents the mistakes that generic offshore services create.
Our security framework is aligned with ISO 27001:2022 and built to comply with the Australian Privacy Principles. Your participant data and client financial records are handled under the same standards your organisation operates by – not a lower benchmark because the work happens offshore.
A full-time Australian admin hire costs $55,000–$70,000 annually before superannuation, leave, and office overheads – and takes 12 months to become fully productive. Outsys gives you specialist processing capacity aligned to your current volume, without the fixed cost of Australian employment or the turnover risk that plan management and accounting firms know all too well.
We don’t ask you to trust a vague promise. We offer structured QA, periodic audits, KPI reporting, and a feedback tracker – so you always know what’s been processed, how it performed, and where improvements are being made. Our 99%+ accuracy figure is a KPI we track and report on, not a marketing claim.
NDIS and accounting businesses across Australia rely on Outsys
Getting started is straightforward. Here is exactly what the process looks like.
Tell us about your business, the volume and type of work involved, and the qualifications you need. We’ll ask the right questions to make sure we scope the engagement correctly from the start.
We draw from our existing specialist database and active candidate pool to identify people with the specific NDIS or accounting expertise your role requires – not generic candidates repurposed from other sectors.
Shortlisted candidates go through a comprehensive screening by our HR and operational specialists. We present the best fit to you — and you make the final selection. Your business, your choice.
Once your team member is confirmed, we manage the full onboarding process – system access, workflow training, and integration with your Australian operations – so the transition is structured, not scrambled.
Continuous performance tracking, periodic audits, feedback loops, and KPI reporting keep quality high and give you full visibility of what’s being done and how well. Nothing is left to chance.
NDIS and finance businesses both operate in environments where accuracy, responsiveness, and dependable systems matter.
That is why Outsys focuses on delivering practical support that strengthens internal capacity, reduces admin strain, and helps businesses stay organised as they grow.
Whether you support NDIS participants, manage NDIS financial processes, or run a finance-focused business, our role is to help your operations run more smoothly behind the scenes.
Whether you’re a plan manager drowning in NDIS invoices or an accounting firm hitting capacity every tax season — send us an enquiry today and we’ll come back to you within one business day.
